Contact Us

Contact Us

Address

Tempe, AZ USA
(Mailing address provided on orders)

Phone Number

+1.480.695.2898
TXT ONLY

E-mail Address

Please Use Contact
Form Below

Working Days/Hours

Monday - Friday
9:00AM - 5:00PM MST

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    Frequently Asked Questions

    Once an order is received and processed, tracking is sent to your email on file. This is shipped with one of the major carriers to which you can easily paste it in google to look up the status. For bench flash ECUs being returned to the customer, we will send you a direct email with your return shipping information.

    If you just received your OBDII device in the mail, you will now want to head over to our Instructions page and select the instructions that matches the device you received. Make sure to read the entire page and follow each step to upload your file to us.

    Once we have your confirmed and paid order, we will provide you mail in instructions for your ECU. Make sure when you ship your ECU, you package it well, insure it, and send us the tracking number along with your order number so we can insure proper delivery. DO NOT ship an ECU without a paid order and shipping instructions.

    OBDII: usually is done the same day as long as we have the car or file before 10:00am MST. Bench flash really depends on when we receive your ECU. We typically get these out the following day.

    Yes. In most cases, your vehicle can be flashed back to its original stock file at any time.

    ECU tuning cannot void your full vehicle warranty (refer to the Magnuson-Moss Warranty Act). Tuning may affect your manufacturer powertrain warranty. Some vehicles you can flash back to stock and there are no flags or checks the dealership diagnostic equipment can see. Others throw flags pretty quickly. Its always recommended to flash back to stock when you go in for service. We recommend checking with your dealership if you have major concerns.

    Depending on your vehicle, tuning can be completed via:

    • OBDII (plug-in device)
    • Bench ECU (removal required)
    • Remote file service

    Yes — when done correctly. Our calibrations are designed to stay within safe operating limits while improving performance, reliability, and drivability.

    Typically there is nothing to modify on a order. Unless you ordered a tune for a Jaguar but you have a Subaru, that would warrant a change. You must send an email to our support team with your order number and what you are needing to change. If an ECU or a tuning device has already shipped that requires this specific change, you will be responsible for return and redispatch charges.