FAQs

FAQs

We work remotely out of a couple different shops here in the valley. Once the product is ordered and paid, we make an appointment for you to drop off your vehicle at the established location to do the ECU tuning. Should you want other services or installations done, you can discuss that with the shop. If we are doing work there, we recommend you do too!

If you just received your OBDII device in the mail, you will now want to head over to our Instructions page and select the instructions that matches the device you received. Make sure to read the entire page and follow each step to upload your file to us.

Once we have your confirmed and paid order, we will provide you mail in instructions for your ECU. Make sure when you ship your ECU, you package it well, insure it, and send us the tracking number along with your order number so we can insure proper delivery. DO NOT ship an ECU without a paid order and shipping instructions.

If you finished the process to download your file from your vehicle, on each instructions page you will see a UPLOAD FILE link. Click on this link and fill out the form with all the information and attach your file there.

Once you receive a file back from us, you need to go back to that tools instructions and go to the write process steps. The file we sent has to be uploaded through the steps that the flashing device tool requires.

First thing is try to flash back to the stock file. If the car will take the stock file and start, then everything is ok and we just have to remake the tuned file. If you run into a situation like this, please send a support ticket in with as much information including any screenshots, pictures, or what was done. We will accommodate you the best we can to resolve the situation.

The safest answer is to flash your car back to stock before you go to the dealer for any service. If a dealer were to do a ECU software update, it will wipe out your tune file and the end user tool will not work. This means you will have to pay a fee to get an updated tuned file and possibly reset the tool if possible. This is 100% your responsibility to decide with the dealer or service center.

Yes. You have to flash the car back to stock. If you installed other products on the car such as downpipes and you flash back to stock, you may have a check engine light which will cause you to fail emissions. We do not force ready status on tunes. You are responsible for all mechanical changes to the car and meeting local, state, and federal requirements.

The short answer is no. Most of these are bolt-on products which the ECU will adjust to. The only time a specific flash would be required is if this product did something with a sensor, had larger diameter piping, or was completely different than the stock function. We do offer enhancements at an additional cost but do not support every variation of mods out there.

The numbers we quote on product pages are crank horsepower ratings. Chassis dynos will show you your wheel horsepower rating. This varies all over the board by dyno time, configuration, pump fuel being used, air pressure in tires (traction), fan setup to act like a rolling road, and ambient temperature. Some dynos will give you a 20-25% drivetrain loss where others may be 10-15%. If you did not do a before and after within the same day or week, its impossible to know what your actual gains could be. Not all cars dyno the same.

The reason you choose to tune your car is to maximize performance. The higher the quality of the fuel, the better the performance will be. We NEVER recommend running regular fuel in a vehicle that is tuned. If you are the type that wants to know if you can run Ethanol (E85) or race gas (100-109), the answer is kinda. Some vehicles have the fuel components factory that will allow you to run E85. Other vehicles it can be corrosive and damaging. You can always run race gas as long as it is unleaded. Do not run leaded jet fuel as this will damage O2 sensors.

Unfortunately the devices lock to the vehicle VIN. Even if you flash the car back to stock, it is mated to that car. Some devices can be reset back to stock for a fee but this fee is close to the cost of a new device. We always recommend giving the device to the new owner when you sell the vehicle.

Once an order is received and processed, tracking is sent to your email on file. This is shipped with one of the major carriers to which you can easily paste it in google to look up the status. For bench flash ECUs being returned to the customer, we will send you a direct email with your return shipping information.
Great question! Because we are human and we are not Jeff Bezos with 1100 robots. We may have needed more time to process your order or get your device sorted to ship out. If you have an issue or a question, please contact our support team. If you have a deadline for Saturday, and you order this Thursday at 11:50pm, we are sorry but we probably can't meet your expectations.
Typically there is nothing to modify on a order. Unless you ordered a tune for a Jaguar but you have a Subaru, that would warrant a change. You must send an email to our support team with your order number and what you are needing to change. If an ECU or a tuning device has already shipped that requires this specific change, you will be responsible for return and redispatch charges.
To cancel an order, you must send a message to our Support Team. If the message is received and time stamped after an order has already been shipped, the order cannot be cancelled. You can return the unused product per our Shipping and Returns policies and a refund will be issued less any shipping costs.
Please see our Shipping and Returns policy page here which you agreed to at checkout. We have very strict policies on software and tuning hardware use. Refunds and returns are not available for any product that has been used or exceeds our time frames established.